A few months ago, the ability to schedule a meeting in Teams directly was made available in Outlook, and it’s been a wonderful thing.

What you see in the calendar view in Outlook is options for both Skype Meeting and Teams meeting, as well as in the New menu dropdown when in the inbox view:

I had a short moment of panic when I could no longer see the ability to schedule a Teams meeting, as it had disappeared from Outlook:

I compared my desktop against my Surface Pro and found that they had slight variations in build numbers for both Outlook and Teams so I thought that perhaps a bug had been introduced in a newer build on my desktop. I started checking for missing add-in DLLs, registry keys, scouring the web for blog posts, etc.

Then, Office on my Surface went through some updates and Outlook restarted, and presto: the Teams button was missing too!

Long story short, by process of elimination I found that:

  • If Teams is signed in to your home tenant/account when Outlook opens: the Teams Meeting option is there
  • If Teams sign signed into an external tenant/account when Outlook opens: the Teams Meeting option is not there

I suspect for the average user while Teams is somewhat still new in many organisations this is not an issue as users will reside in their home tenant/account.

However in the scenario where a user is in an external network, shuts down their computer at the end of the day, and comes back in the next day: Teams will join back into the last tenant/account is was connected to, and therefore Outlook won’t show the Teams Meeting add-in. To get this functionality back the user will need to switch back to their home tenant/account, restart Outlook, and then the button will be back.

That being said, hopefully as more people move to using Teams as their primary communication and collaboration tool this will be less of an issue as users will schedule meetings directly from the Teams interface (connected of course to their home tenant/account).


Also published on Medium.

9 comments

  1. Andre

    Reply

    I have exactly the same problem but I do not know what a home tenant/account is… Can you please clarify?

    • Loryan Strant

      Reply

      Your home tenant/account is the one for your organisation, it’s shown at the top of the list when you look at switching between tenants/accounts.

  2. Fernando Lopes

    Reply

    Can you give some detail? What is the home/tenant/whatever, how can I find that?

    • Loryan Strant

      Reply

      Your “home tenant” is effectively your Office 365 organisation, and where your teams live. I use this term to differentiate between a “guest tenant” which is where you are a guest in another organisation’s Microsoft Teams / Office 365 environment.

  3. Matthieu Boissonneau

    Reply

    Good catch Loryan! We have many users having issues with the Outlook add-in and we are working with Microsoft to solve this problem. Did you escalate this to MS?

  4. Annette

    Reply

    Except, I only have the home tenant, no other one and I still do not have the add in. So not sure this is the only reason.

      • Annette

        Trying to figure out what has proven to be quite difficult. One person on my team has the add-in on Outlook, and the meetings option in Teams itself, however the other three of us do not have either.

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