The changing nature of the managed IT service industry

The times they are a changing… I have worked in traditional IT firms most of my life and the changes I have seen take place over the last decade or so are substantial. In the past, managed service IT companies played a tremendous role in IT management and support. Troubleshooting was actually a very marketable…… Continue reading The changing nature of the managed IT service industry

Was Office 365 the right name?

It’s not my place to argue with the marketing professionals who decided to name Office 365. It does make sense as to why they did it. The problem is that it causes confusion in the marketplace for those who don’t understand what’s in a product name – they just care about the product. In my…… Continue reading Was Office 365 the right name?