Just over two years ago I wrote about life with a headset. Back then organisations were still wary about taking up softphones, but still happily rolling out “VoIP”-supported conferencing solutions such as WebEx and GoToMeeting. That being said many organisations still utilise traditional telephony systems with desk-based handsets, as well as dial-in conference bridges. More…… Continue reading The importance of headsets
Tag: handset
Life with a headset
Using a headset is not a new concept. Call centre operators, helpdesk staff and those who spend a lot of time on the phone have been using them for many years. The problem is that the perception of using a headset remains there. Many organisations I’ve spoken to over the years about using technologies such…… Continue reading Life with a headset