Many times in the past two years since I started helping customers get into the cloud with Microsoft Office 365 (and BPOS before that) one of the challenges whenever there was any impact to the service was knowing if it affected you specifically. It wasn’t uncommon to get a call from a customer or even one of my own team who said they couldn’t get into their email – but it worked fine for others.
Because public cloud services are so large – it may not always impact every customer or even user the same way. While one customer may have issues – others could be completely fine.
It can go so granular to the point where not every users mailbox is even sitting on the same server.
My latest piece in BoxFreeIT talks about the recent improvement to the Office 365 Service Health dashboard which helps you identify if there is any impact to YOUR Office 365 environment.