UPDATE JULY 7: the live cast was postponed as I’m dealing with a nasty cold and didn’t think it fair for everyone to listen to me cough throughout. We’ll re-schedule this for some time soon after the Microsoft Inspire conference (next week). This Friday morning (Melbourne, Australia time) I’ll be talking with Jeremy Thake from…… Continue reading Adoption vs. Change Management – what’s the difference?
Tag: success
Microsoft axes its Yammer / Office 365 CSMs: a change in strategy or simple cost cutting?
Last week the global team Office 365 Customer Success Managers (CSMs) were given their marching orders which has raised a lot of speculation and concern about Yammer’s future. So let’s look at this with business-coloured glasses on. You can read a couple of takes on the Microsoft decision here: http://www.cmswire.com/social-business/so-now-microsoft-axes-the-yammer-community-team/ and here: https://byresearch.wordpress.com/2016/01/24/microsoft-and-yammer-a-misunderstanding/ One of…… Continue reading Microsoft axes its Yammer / Office 365 CSMs: a change in strategy or simple cost cutting?