Governance & Adoption: making the marriage work

Last week I co-presented with my wife Megan Strant at the Digital Workplace Conference in Sydney, Australia on the topic of governance and adoption in Office 365.

Being a married couple, we were able to use the play on words to show how like a marriage, governance and adoption need to work together at all times.

Often with the organisations we work with, Megan and I will see a disparity between governance and adoption. Often one is more dominant than the other, which leads to an imbalanced working environment.

If governance is too strong or adoption is an afterthought, the resulting user experience is too limiting and becomes difficult to work with; leading to end-user frustration.

If adoption is the focus and governance is not addressed, the platform becomes structurally unsound and leads to user confusion as there is no clarity on what to use when, and how.

Unfortunately the session wasn’t recorded, but you can access our slides here:

Adoption vs. Change Management – what’s the difference?

UPDATE JULY 7: the live cast was postponed as I’m dealing with a nasty cold and didn’t think it fair for everyone to listen to me cough throughout. We’ll re-schedule this for some time soon after the Microsoft Inspire conference (next week). 
This Friday morning (Melbourne, Australia time) I’ll be talking with Jeremy Thake from Hyperfish about Office 365 customer success, adoption, the journey facing customers, and the difference between adoption and change management. We’ll be talking via Facebook Live, so come back to this page then or tune in directly from the Hyperfish Facebook page.